Refund Policy

01The short version

This Refund Policy explains how EvlarSoft LLC (“EvlarSoft,” “we,” “us”) handles fees, cancellations, and refunds across all of our products — the Verve family (APIVerve, VerveKit, VerveSheets, VerveContext), DigestYourFinances, and our applications (the “Products”). It is incorporated into and forms part of our Terms of Service.

Applications bought directly from us on evlarsoft.com can be refunded in full within 14 days of purchase, for any reason. Subscriptions and usage-based plans for the Verve family and DigestYourFinances are non-refundable, as described below. Purchases made through an app store follow that store's policy. By purchasing or using a paid Product, you acknowledge and agree to this policy.

02Applications bought on evlarsoft.com

Applications sold on evlarsoft.com are sold by EvlarSoft LLC, with payment handled by a third-party payment provider such as PayPal. Some orders may instead be sold through an authorized reseller acting as Merchant of Record, such as Paddle or FastSpring; the checkout page names the reseller before you pay, and that reseller also handles customer service inquiries and returns for the order.

If you are not happy with an application you bought from us, you can request a full refund within 14 days of the purchase date. You do not need to give a reason. To request one, contact usor reply to your license key email. If your order was sold through a reseller, you can also use the reseller's own refund process, such as paddle.net for Paddle orders. Refunds go back to the original payment method. Once a refund is issued, the license key for that purchase stops working.

03Verve and DigestYourFinances subscriptions

Because these services are delivered and consumed immediately, and because much of what we sell there is metered or subscription-based, they are sold on a no-refund basis, except where we choose to grant one at our sole discretion or where a refund is required by applicable law. Without limitation, we do not provide refunds for:

• subscription fees already charged for the current or any prior billing period;
• partial or unused portions of a billing period after cancellation or downgrade;
• usage-based or metered charges for requests or resources already consumed;
• fees for add-ons, overages, or one-time charges;
• periods during which you did not use, or stopped using, a Product but remained subscribed;
• changes in your circumstances, needs, or business requirements;
• dissatisfaction with a Product that is functioning materially as described, including the accuracy or completeness of data or Output (see our Disclaimer).

04Discretionary exceptions

We may, entirely at our sole discretion and on a case-by-case basis, choose to issue a refund, credit, or other accommodation — for example, in the event of a confirmed duplicate charge, a proven billing error on our side, or a prolonged failure of a Product attributable to us. Any such accommodation:

• is granted at our discretion and is not an admission of any obligation;
• applies only to the specific instance and does not create a right to, or expectation of, any future refund or credit;
• does not waive this policy or any provision of our Terms of Service; and
• may be provided as a service credit rather than a monetary refund.

Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your jurisdiction; where such laws grant you a right to a refund, we honor it to the extent required.

05Subscriptions, renewals, and cancellation

Paid subscriptions renew automatically at the end of each billing cycle at the then-current rate until cancelled, as described in our Terms of Service. You may cancel at any time through your account settings or by contacting us; cancellation stops future renewals and takes effect at the end of the current billing period. You will retain access until then, and no refund is provided for the remainder of that period. It is your responsibility to cancel before a renewal date if you do not wish to be charged for the next period.

06Free trials and beta

Where we offer a free trial, you will not be charged during the trial period, and you may cancel before it ends to avoid being charged. If you do not cancel before the trial converts, the applicable fees will be charged and are non-refundable under this policy. Beta, preview, and experimental features are provided free or as part of a plan and carry no refund entitlement.

07Purchases through app stores

If you purchased or subscribed to one of our applications through a third-party marketplace — such as the Microsoft Store, the Chrome Web Store, or Google Play — that marketplace's own refund policy and process govern your purchase, and any refund must be requested from and is granted by that marketplace, not by EvlarSoft. We do not control and cannot issue refunds for transactions processed by a third-party store.

08Disputes and chargebacks

If you believe you have been charged in error, please contact us first so we can review it — most issues are resolved quickly. Initiating a chargeback or payment dispute without contacting us may result in immediate suspension or termination of your account and access to the Products, and you agree to reimburse us for reasonable costs incurred in responding to an unwarranted dispute.

09How to make a request

To request a discretionary refund or to raise a billing question, reach us through the contact page with your account details and a description of the issue. We review each request in good faith, but — except where required by law — approval remains at our sole discretion.

10Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the effective date above. The policy in effect at the time of your purchase governs that purchase. Your continued use of the Products after a change takes effect constitutes acceptance of the revised policy.